This is a translation. In the event of any discrepancy, the French version prevails. View the French version

Terms and Conditions of Use of the iara Platform

Version: 31 July 2026

Legal Notice and Preamble

The iara platform is published by Wiara Beauty, a simplified joint-stock company with share capital of EUR 61,000, registered with the Paris Trade and Companies Register under number 885 119 370, whose registered office is located at 55 rue des Francs Bourgeois, 75004 Paris, France, and whose intra-Community VAT number is FR 00 885 119 370, hereinafter referred to as “iara”.

Publication Director: Mazigh SI YOUCEF — maz@iarabeauty.com.

Hosting provider: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France — Tel. +33 (0)9 72 10 10 07, Lille Métropole Trade and Companies Register 424 761 419.

Point of contact for reports and authorities (Regulation (EU) 2022/2065, known as the “DSA”): tech@iarabeauty.com.

Contact for personal data protection matters: tech@iarabeauty.com.

These Terms and Conditions of Use (hereinafter the “Terms”) govern the use of the iara platform, accessible in particular through the iarabeauty.com website and the iara mobile application (hereinafter collectively the “Platform”). By accessing the Platform or creating an account, the User acknowledges having read and unconditionally accepted the Terms.

Article 1 — Definitions

In these Terms, the following capitalised terms shall have the meanings set out below:

Gift Card: a prepaid instrument issued by iara that may be used to pay for all or part of a Service provided by a Professional listed on the Platform.
Client: a User who is a natural person aged at least fifteen (15) and who books a Service with a Professional through the Platform.
Account: the personal area created by a User on the Platform.
Specific Terms: specific terms applicable to certain services, programmes or promotional campaigns, made available to the User before subscribing to them.
iara Credits: conditional promotional benefits granted to certain Users as part of commercial campaigns, referral and sponsorship programmes, or goodwill gestures, as defined in Article 11.
Buyer Protection Fees: remuneration for the separate service provided by iara to the Client in the event of online payment, as defined in Article 8.
Platform: the iarabeauty.com website, the iara mobile application and the related services, taken together.
Payment Service Provider or “PSP”: the third-party provider, currently Stripe Payments Europe Ltd., responsible for collecting, holding and transferring funds in connection with online payments made through the Platform.
Service: a beauty, cosmetic, hairdressing or care service offered by a Professional through the Platform.
Professional: a User, whether a natural person or legal entity, acting in a professional capacity and offering Services through the Platform.
iara Protection: the support and commercial assistance service provided by iara to Clients under the conditions set out in Article 12.
User: any person accessing the Platform, whether a Client, Professional or mere visitor.

Article 2 — Purpose and Nature of the Service

iara provides an information society service within the meaning of Directive 2000/31/EC, in the form of an online Platform that connects independent Professionals and Clients for the purpose of entering into and managing Services.

iara does not act as a care provider, as a seller of the Services offered on the Platform, or as an agent or commercial representative of the Professionals.

iara provides, in particular, the following features:

connecting Clients and Professionals;
booking and appointment management;
integration of an online payment service operated by a third-party Payment Service Provider;
issuance and use of Gift Cards;
referral, sponsorship and iara Credits programmes;
additional support services, including iara Protection;
collection and publication of Client reviews.

The Platform is neither a payment service within the meaning of Article L.521-1 of the French Monetary and Financial Code nor an electronic money issuance service within the meaning of Article L.315-1 of the same Code.

Article 3 — Role of the Platform and Nature of iara’s Involvement

3.1 Technical intermediary

iara acts exclusively as a technical and commercial intermediary between Clients and the Professionals listed on the Platform. Professionals freely determine the nature of the Services offered, their terms of performance and their prices. iara exercises no control over the performance of the Services and assumes no liability in connection with their performance.

3.2 Direct contractual relationship between Client and Professional

Any booking made through the Platform creates a direct contractual relationship between the Client and the relevant Professional. iara is not a party to that contract and does not participate in the performance of Services carried out by Professionals.

3.3 Responsibility of Professionals

Professionals warrant that they hold all qualifications, authorisations, diplomas and insurance required to carry on their business and provide the Services offered. They undertake, at their sole risk and under their sole responsibility, to comply with all applicable legal, regulatory and professional obligations, particularly in relation to:

hygiene (including, in particular, the Order of 7 March 2013 on hygiene standards applicable to cosmetic care and wellness activities);
professional qualifications (including, in particular, the diplomas required by French Law No. 96-603 of 5 July 1996 to carry on cosmetic or hairdressing activities);
the safety of Clients and their property;
professional liability insurance;
tax, social security and consumer protection compliance.

iara is under no obligation to systematically verify these qualifications, in accordance with Article 8 of Regulation (EU) 2022/2065. The Professional expressly authorises iara to suspend, restrict or remove their listing in the event of a proven or reasonably suspected breach of these obligations, without such a measure constituting an acknowledgement by iara of any liability whatsoever arising from the Services.

3.4 Scope of iara’s paid services

Certain services offered by iara are subject to a fee, in particular the Professional subscription, Buyer Protection Fees and certain processing fees. The nature, amount and terms of these services are disclosed to the User before any transaction.

Article 4 — Access and Registration

4.1 Access to the Platform

Access to the Platform is free of charge, except for internet connection costs, which remain payable by the User. iara reserves the right to suspend access to the Platform for technical, security or maintenance reasons, without incurring any liability.

4.2 Client registration

Registration as a Client is open to any natural person aged at least fifteen (15). It requires the provision of accurate, complete and up-to-date information, in particular the person’s surname, first name, email address, telephone number and, where applicable, payment method.

In accordance with Article 45 of amended French Law No. 78-17 of 6 January 1978, a minor aged at least fifteen (15) may independently consent to the processing of their personal data in connection with the use of the Platform. A Client who is a minor declares that they use the Platform and book Services with the permission of the holder(s) of parental responsibility, who may ask iara to delete the Account at any time.

The purchase of Gift Cards, the conversion of iara Credits into a bank transfer and participation in the referral programme as a business introducer are reserved for Users who have reached the age of majority.

4.3 Professional registration

Registration as a Professional is open to natural persons or legal entities carrying on a beauty, cosmetic, hairdressing or care business in a professional capacity. It requires the following information to be provided:

company name or trading name, SIREN number or equivalent, and legal form;
business address;
contact details;
bank details in the name of the Professional or the legal entity they represent;
any information required by the Payment Service Provider for the checks prescribed by anti-money laundering and counter-terrorist financing regulations (“AML/CFT”).

By registering, the Professional further undertakes:

to instruct the Payment Service Provider, in the event of a persistent debit balance under the conditions set out in Article 9, to debit the Professional’s registered bank account;
to instruct the Payment Service Provider to debit the Professional’s payment account or, failing that, their registered bank account, for amounts corresponding to chargebacks, disputes and related fees arising from online payments made through the Platform.

The Professional represents and warrants that they comply with all legal, regulatory, tax, social security and professional obligations applicable to their business. iara may, without being required to do so, request additional supporting documents.

4.4 Account and confidentiality of login credentials

Each User is responsible for maintaining the confidentiality of their login credentials and for all activity carried out through their Account. Any fraudulent use must be reported to iara without delay.

4.5 Term

User Accounts are created for an indefinite term. They may be terminated under the conditions set out in Article 22.

Article 5 — Listing of Services

The Professional freely determines the nature of the Services they offer on the Platform, their duration, their terms of performance and their prices.

The price displayed to the Client before confirmation of their booking is the total price payable, including any applicable surcharge (in particular one relating to hours, options or supplements defined by the Professional). No surcharge that was not displayed before confirmation of the booking may be charged to the Client, whether by the Professional through the Platform or by iara.

The Professional must display accurate, complete and up-to-date information. They warrant that they hold all authorisations, qualifications, diplomas and insurance required to provide the Services offered.

iara may refuse, amend or remove the listing of a Service whose description is manifestly inaccurate, misleading, unlawful, contrary to accepted standards of morality, public policy or these Terms. Reasons for any removal or restriction decision shall be communicated to the Professional under the conditions set out in Regulation (EU) 2022/2065.

iara may rank, prioritise, promote or recommend certain Services or Professionals based on relevance and quality criteria (bookings, reviews, distance, availability, length of time on the Platform, profile completeness, payment reliability and other objective criteria). The main ranking parameters are described in a dedicated section accessible on the Platform, in accordance with Regulation (EU) 2019/1150.

Article 6 — Bookings and Payments

6.1 Payment methods

The Platform offers two payment methods, depending on the choice of the relevant Professional:

Online payment: payment collected through the Payment Service Provider integrated into the Platform (currently Stripe), at the time of booking or in accordance with the terms defined by the Professional and accepted by the Client.
On-site payment: payment for the Service made directly between the Client and the Professional after the Service. iara does not participate in collecting the amount and, for these Services, does not provide the services associated with online payment (Buyer Protection Fees, iara Protection, etc.).

The applicable payment method is disclosed to the Client before confirmation of their booking.

6.2 iara’s status in relation to payments

iara is neither a payment institution nor an electronic money institution, nor does it act as an agent or distributor of such an institution. iara does not collect funds on its own behalf, except for amounts directly owed to it for its own services (iara commission, subscription, Buyer Protection Fees and processing fees).

For online payments, funds paid by the Client are credited directly to the Professional’s payment account opened and maintained by the Payment Service Provider, acting exclusively on behalf of the Professional. Any portion due to iara (iara commission, Buyer Protection Fees, business introducer remuneration or processing fees) is instructed as part of the same payment and credited separately.

To ensure the proper performance of the Services and, where applicable, the implementation of iara Protection, the effective transfer of funds to the Professional’s bank account may be deferred in accordance with the arrangements agreed between iara and the Payment Service Provider, particularly until the Service has actually been performed. This arrangement does not confer on iara any ownership right over the funds, which remain held exclusively on behalf of the Professional.

Disputes, chargebacks and related fees. In the event of a claim by the Client to their bank or card issuer (chargeback), or any other dispute concerning a payment made through the Platform, the corresponding amount and any fees charged by the Payment Service Provider (dispute fees, chargeback fees or penalties) shall be borne exclusively by the Professional. Under the conditions set out in Article 9, iara may instruct the Payment Service Provider to debit these amounts from the Professional’s payment account or, in the event of insufficient funds, from the registered bank account.

As part of iara Protection as defined in Article 12, iara may act as an amicable mediator, without this creating any payment obligation on its part.

6.3 Direct debit mandate

By registering, the Professional authorises iara to issue to the Payment Service Provider the instructions necessary to collect amounts due to iara (including commissions, subscriptions and processing fees), up to the amounts actually due and in accordance with the agreed terms.

6.4 Invoicing

For Services paid for on site, an invoice is issued by the Professional. For online payments, an invoice is issued by the Professional and made available to the Client through the Platform. iara issues a separate invoice for services it charges directly (Buyer Protection Fees, Professional subscriptions, processing fees, etc.).

Article 7 — Fees and Pricing

7.1 Principle of transparency

All fees that may be payable by a User (Client or Professional) for use of the Platform and the services offered by iara are disclosed to the User before any relevant transaction, on the corresponding booking, withdrawal or subscription screen.

7.2 Fees applicable to Professionals

Fees applicable to Professionals (subscription, any commission on online payments, processing fees, fees on transfers below the payout threshold, etc.) are disclosed to the Professional before any transaction and are accessible in their personal area.

iara reserves the right to amend the fees applicable to Professionals, subject to a minimum notice period of fifteen (15) days, in accordance with Article 3 of Regulation (EU) 2019/1150, unless the amendment is imposed by a legal or regulatory obligation or is necessary for security or fraud prevention reasons.

7.3 Fees applicable to Clients

Any fees applicable to Clients (including Buyer Protection Fees) are disclosed to the Client before confirmation of their booking. No fee other than those thus disclosed may be charged to the Client for use of the Platform.

Article 8 — Buyer Protection Fees

8.1 Nature and purpose

For online payments made through the Platform, iara charges Buyer Protection Fees intended to cover costs relating to transaction security, assistance in the event of a dispute and operation of the integrated payment service. These fees are separate from the price of the Service and are payable to iara, not to the Professional.

Buyer Protection Fees include, in particular:

verification of the Professional’s eligibility for online payment;
provision of an assistance service available in the event of a dispute;
technical security of the transaction by the Payment Service Provider;
eligibility in principle for iara Protection under the conditions set out in Article 12.

Buyer Protection Fees finance and determine the Client’s eligibility in principle for iara Protection, as defined in Article 12. Actual payment of the Buyer Protection Fees does not in itself guarantee that iara Protection will be triggered, as it remains subject to the objective conditions set out in Article 12.

8.2 Prior information and invoicing

The amount of the Buyer Protection Fees is displayed separately from the price of the Service in the booking summary, before final confirmation by the Client, and is subject to the Client’s specific consent.

Buyer Protection Fees are invoiced by iara to the Client. The invoice may be viewed and downloaded from the Client’s personal area or sent electronically.

8.3 Refund policy

Buyer Protection Fees constitute remuneration for a separate service provided by iara as soon as the booking is confirmed. They are:

refunded in full to the Client: if the Client cancels the booking within the period prescribed by the Professional’s cancellation terms for the Service; if the Professional cancels the booking, irrespective of when the cancellation occurs; or if the application of iara Protection results in a full refund of the Service;
retained by iara only where the booking was not honoured due to the Client, in consideration for the service provided, including where the Client fails to attend, cancels late, or a dispute is resolved without a full refund of the Service. Retention of the Buyer Protection Fees has no bearing on the refund of the price of the Service, which remains governed by the Professional’s cancellation terms and, where applicable, iara Protection.

8.4 Scope

Buyer Protection Fees apply only to bookings paid online through the integrated Payment Service Provider. They do not apply to Services paid for on site.

Article 9 — Management of Funds on Behalf of Third Parties, Payout Times and Unclaimed Funds

9.1 Principle

Amounts paid by Clients in an online payment are collected and held by the Payment Service Provider integrated into the Platform. In accordance with these Terms, iara is not a payment institution, does not hold funds on its own behalf and is not a party to the payment services agreement entered into between the Client, the Professional and the Payment Service Provider.

Funds resulting from payment for a Service are deemed to be held by the Payment Service Provider exclusively on behalf of the relevant Professional. At no time does iara become the owner of amounts paid for Services performed by Professionals.

9.2 Availability of funds and transfer request

The Professional may at any time request the transfer of their available funds to the bank account they have previously registered and validated with the Payment Service Provider. iara facilitates this operation through the Platform, but the transfer is executed directly by the Payment Service Provider to the Professional’s bank account.

iara may set a minimum payout threshold, currently forty (40) euros. For transfers below this threshold, iara may, at its sole discretion, offer a payout subject to specific processing fees, which are displayed on the Platform before the transfer is confirmed.

9.3 Automatic transfer

Provided that the Professional has activated all elements required by the Payment Service Provider and that the information provided is compliant, iara may initiate an automatic transfer of available funds to the Professional’s registered bank account.

Actual transfer times depend on the Payment Service Provider’s technical and regulatory requirements, applicable compliance checks (AML/CFT and anti-fraud) and the accuracy of the information provided. iara endeavours to make the funds available within a reasonable period, without undertaking to make payment on a specified date.

No transfer may be executed in the event of suspected fraud, a payment incident, a dispute, or a legal or regulatory obligation temporarily preventing the transfer.

9.4 Inability to transfer

An automatic transfer may not be executed for any of the following reasons, without this list being exhaustive:

no bank details have been provided;
bank details are invalid, out of date or rejected by the Payment Service Provider;
the bank account has been closed;
KYC validation has not been completed;
the account has been restricted, suspended or blocked by the Payment Service Provider.

In such cases, the funds remain held by the Payment Service Provider on behalf of the Professional. The Professional is informed by any available means of the need to remedy the situation.

9.5 Debit balances and set-off

In the event of a refund made after funds have been paid to the Professional, a dispute, chargeback, penalty or any other transaction resulting in a debit balance on the Professional’s payment account opened with the Payment Service Provider, the Professional remains liable for full repayment of the amounts due.

Upon registration, the Professional expressly authorises iara:

to set off the debit balance against amounts subsequently collected for Services performed by the Professional through the Platform;
if a debit balance persists after thirty (30) days, to instruct the Payment Service Provider to debit the Professional’s registered bank account for the outstanding amount;
if the balance is not settled, to suspend the Professional’s access to the Platform and take any appropriate recovery action.

iara informs the Professional, by any appropriate means (including email and notification in their personal area), that a debit balance has arisen and of the consequences if it is not settled. Any bank charges associated with the debit (including rejection fees) shall be borne by the Professional.

9.6 Unclaimed funds

If the Professional takes no remedial action, does not log in, makes no request and gives no response for a continuous period of twelve (12) months from the latest of the following events: (i) the Professional’s last login to their personal area; (ii) the last transaction on their Account; or (iii) the first unsuccessful transfer attempt, the funds held on their behalf shall be considered unclaimed funds.

iara sends the Professional, by any available means and in particular by email, a final notification at least sixty (60) days before the expiry of the period referred to above.

9.7 Final allocation

Upon expiry of the twelve (12)-month period referred to in Article 9.6, and in the absence of a response or remedial action, iara may elect for the unclaimed funds:

to be transferred to the Caisse des Dépôts et Consignations or any other public deposit body, in accordance with the regulations applicable to inactive accounts and unclaimed amounts;
or, where transfer remains impossible due to missing or invalid information provided by the Professional, to be subject to fixed management, safekeeping and attempted-contact fees. These fees may not exceed the available balance and are intended solely to cover the direct costs incurred by iara as a result of this situation. The remaining balance after application of these fees shall be deposited under the conditions set out in point (i).

This reclassification applies only to funds whose transfer is rendered impossible by missing or invalid bank or identity information concerning the Professional.

9.8 Audit trail and absence of ownership

iara retains a record of contact and transfer attempts in order to demonstrate compliance with its obligations. Nothing in this Article shall be interpreted as conferring on iara any ownership right over amounts owed to the Professional or as altering the legal nature of the intermediation described in these Terms.

Article 10 — Gift Cards

10.1 Definition and legal nature

Gift Cards issued by iara constitute a limited-purpose prepaid instrument within the meaning of Article L.525-5 of the French Monetary and Financial Code. They do not constitute electronic money within the meaning of Article L.315-1 of the same Code, insofar as their use is strictly limited to a restricted network of Professionals listed on the Platform and to homogeneous Services.

10.2 Purchase

Only Clients who have reached the age of majority and hold an Account may purchase a Gift Card. The Gift Card is credited with the amount chosen by the purchaser.

10.3 Use

The Gift Card may be used only on the Platform and solely to pay for Services. It may not be used to pay for fee-based services offered by iara to Professionals (including the Professional subscription). Under no circumstances may it be exchanged for cash, transferred or resold.

10.4 Validity

Gift Cards are valid for twelve (12) months from their date of issue. Upon expiry of that period, any unused balance is permanently forfeited and cannot be refunded.

10.5 Refunds

Gift Cards are neither refundable nor exchangeable, including in the event of loss, theft, expiry, an incorrect email address, deletion of the Account or any other incident. No refund may be made once the Gift Card has been sent, except in cases provided for by applicable law (in particular the exercise of the right of withdrawal, if the Card has not been used and the statutory period has not expired).

10.6 Limitation of liability

iara accepts no liability for an incorrectly entered beneficiary email address, use by an unauthorised third party or any other cause not directly attributable to it.

Article 11 — Referral and Sponsorship Programme and iara Credits

11.1 Principle and nature of iara Credits

iara offers Users referral and sponsorship programmes and promotional campaigns through which they may obtain iara Credits in connection with certain actions, particularly when a booking is made with a Professional following a link, code or content shared by another User.

iara Credits are awarded in accordance with rules and parameters defined by iara and applied automatically by the Platform, based on predefined objective criteria (including the amount of the Service, the nature of the action performed by the User and compliance with the programme terms).

iara Credits constitute conditional promotional benefits. They are neither a means of payment within the meaning of Article L.311-3 of the French Monetary and Financial Code, nor electronic money within the meaning of Article L.315-1 of the same Code, nor guaranteed income, nor an enforceable debt; they are not held by iara on behalf of the User and do not constitute funds in transit. Until the conversion requirements have been met, no payment may be demanded from iara in respect of them.

11.2 Reward mechanisms

Credits may be awarded under two separate mechanisms:

(a) Professional Sponsorship — A fixed amount is awarded to a User when a Professional they have sponsored subscribes to a paid subscription offered by iara. This amount is funded by iara from the subscription revenue received on that occasion and is unrelated to any Service performed for a Client.

(b) Client Referral — An amount, calculated as a percentage of the price of a Service, is awarded to a User when a Client makes a new booking with a Professional following an identified share or publication by that User. This reward constitutes business introducer remuneration paid to the referring User, in accordance with Article L.131-1 of the French Commercial Code.

By registering on the Platform and activating the Client Referral programme, the Professional expressly authorises iara to deduct the corresponding business introducer remuneration from the proceeds of each booking resulting from an eligible referral and to credit it to the referring User. For the Professional, this remuneration constitutes a marketing expense separate from the contractually applicable iara commission and is disclosed in their personal area.

Business introducer remuneration applies exclusively to bookings actually made following an identified referral that complies with the programme terms. No remuneration is applied retroactively to bookings previously made outside the referral scheme. The Professional is informed that this remuneration applies before the relevant booking is confirmed.

No additional amount is charged to the Client in respect of this remuneration; the total price of the Service remains the price displayed and confirmed by the Client before booking.

11.3 Award conditions

iara Credits are awarded subject in particular to:

final validation of the relevant booking and actual payment for the Service;
the absence of any cancellation, refund or dispute affecting the Service;
compliance with the programme rules and these Terms.

Credits are awarded subject to the User acting in good faith. iara reserves the right to defer, suspend or refuse an award in the event of suspected fraud, the use of multiple accounts, self-referral, price manipulation, a breach of these Terms or the programme’s Specific Terms.

11.4 Sponsorship and referral commission

The amount of the sponsorship or referral commission is generally between five per cent (5%) and ten per cent (10%) of the amount of the validated Service, capped at fifteen (15) euros per booking, unless a specific promotional campaign applies. The exact amount applicable to a given campaign is stated in the Specific Terms of the relevant campaign.

11.5 Use of iara Credits

iara Credits may be used:

to pay for all or part of a Service booked through the Platform;
or, where the conversion requirements are met, to request conversion into a bank transfer under the arrangements defined in Article 11.6.

11.6 Conversion of Credits into a bank transfer

Where the requirements are met, the User may request that their iara Credits be converted into a bank transfer. This conversion constitutes a separate and optional service, provided at the User’s express request, and cannot be treated as a withdrawal of funds held by iara on the User’s behalf.

Conversion is subject to the following cumulative requirements:

a minimum available balance of forty (40) euros at the time of the request;
the prior provision and validation of the User’s bank and identity information;
compliance with an annual bank-transfer conversion cap of one thousand (1,000) euros per User per calendar year. Above this cap, iara Credits may be used exclusively to pay for Services on the Platform.

iara may charge processing fees representing the technical and banking costs incurred on that occasion, the amount of which is disclosed to the User before confirmation of their request.

No automatic periodic transfer is made. Conversion may be initiated only at the User’s express request. iara processes conversion requests within a reasonable period and assumes no obligation to make payment on a specified date. Actual processing times may depend on anti-fraud checks, KYC/AML-CFT controls and the Payment Service Provider’s technical constraints.

11.7 Validity and expiry

iara Credits are valid for twelve (12) months from the date on which they are awarded or the date of the last activity relating to those Credits. Any activity (including a booking, use of Credits, a share or a conversion request) extends that period.

If no activity occurs during that period, the Credits expire automatically and are permanently forfeited without compensation.

11.8 Personal and non-transferable nature

iara Credits are strictly personal, non-transferable and may not be combined with other promotional offers unless otherwise stated in the Specific Terms; their use is subject to compliance with the terms published when they are awarded.

11.9 Amendment and suspension of the programme

iara reserves the right to amend the programme rules, the amounts awarded, the conversion requirements or the validity period of iara Credits at any time. Amendments affecting the programme’s material terms for Professionals are subject to at least fifteen (15) days’ notice, in accordance with Regulation (EU) 2019/1150.

The programme may be suspended or discontinued at any time without compensation.

11.10 Prevention of abuse

Any attempted fraud, manipulation, self-referral or misuse shall result in the immediate deletion of the relevant Credits and may lead to suspension or termination of the User’s Account under the conditions set out in Article 22.

11.11 Tax information

In accordance with Article 242 bis of the French General Tax Code and Directive (EU) 2021/514, known as “DAC7”, iara may be required to report to the French tax authorities the gross amounts paid to Users in respect of their activities on the Platform. Where applicable, iara provides each relevant User with an annual summary of the amounts received, for the purposes of their own reporting obligations.

11.12 Professionals’ loyalty programmes

Professionals may offer their own loyalty programmes (including digital loyalty cards) to their Clients through the Platform. These programmes are defined, funded and honoured solely by the Professional, who determines their terms (benefits, thresholds and validity period), which are disclosed to the Client on the Platform.

iara provides only the technical tool for managing these programmes and is not liable for the promised benefits. Loyalty benefits are neither iara Credits, nor a means of payment, nor electronic money; they are neither transferable nor convertible into cash. If the Professional withdraws from the Platform, any outstanding loyalty benefits remain the sole responsibility of the Professional.

Article 12 — iara Protection

12.1 Nature and purpose

iara Protection is a separate service provided by iara, independent of the Service performed by the Professional. Its purpose is to assist Clients in the event of difficulties relating to a booking made and paid for online through the Platform.

iara Protection is neither a guarantee of outcome, nor insurance, nor a substitute for the Professional’s responsibility for performing the Service. Responsibility for the proper performance of the Service remains exclusively with the Professional who performed it.

iara Protection is funded by the Buyer Protection Fees defined in Article 8. Entitlement to iara Protection is conditional upon actual payment of those fees and compliance with the conditions set out in this Article.

12.2 Scope

iara Protection applies only to Services paid for online through the Payment Service Provider integrated into the Platform. It does not apply to Services paid for on site.

It covers only the following cases:

the Professional’s failure to attend the appointment (Professional no-show);
late cancellation of the Service by the Professional, making the Service impossible;
manifest non-conformity of the Service with the information described at the time of booking.

12.3 Reporting procedure

Any claim under iara Protection must be submitted by the Client through the Platform within forty-eight (48) hours following the scheduled time of the Service. If no report is made within that period, the transaction shall be deemed definitively completed and may no longer be disputed under iara Protection.

The Client must provide all information useful for reviewing their request and, in particular, evidence of the nature of the difficulty encountered.

12.4 Review and decision

Eligibility of a request under iara Protection is assessed by iara solely against the following objective criteria:

the Service was paid for online through the Platform, including the Buyer Protection Fees;
the report was submitted within the period prescribed by Article 12.3;
the situation falls within one of the cases covered by Article 12.2;
the Client has provided evidence that reasonably establishes the alleged situation (including exchanges through the Platform’s messaging system, the booking timestamp, photographs or any other relevant supporting documentation).

Where these conditions are met, iara refunds the Client under the conditions and within the limits set out in this Article, within a reasonable period and in accordance with the Payment Service Provider’s technical arrangements. Reasons shall be given for any refusal decision, which may be the subject of an internal complaint under the conditions set out in Article 22.

12.5 Cap

Any amount refunded to the Client under iara Protection may not exceed the amount actually paid by the Client for the relevant booking. Any indirect loss, loss of opportunity, non-material damage or incidental costs are excluded.

12.6 Client no-show

iara Protection does not apply if the Client fails to attend. The Client remains bound by the cancellation terms set by the Professional. In the event of online payment, any deposit is not refunded and the Buyer Protection Fees are retained in accordance with Article 8.3.

Article 13 — Cancellations, No-Shows and the Professional’s Terms

The cancellation, deposit and refund terms applicable to a Service are set by each Professional and disclosed to the Client before confirmation of their booking. iara is not a party to the contract entered into between the Client and the Professional and does not determine those terms.

The Client undertakes to honour their commitment to attend the appointment. In the event of non-attendance or late cancellation, the Professional’s terms apply, including, where applicable:

non-refund of the deposit;
the Professional charging no-show fees in accordance with their terms;
for online payments, retention of the Buyer Protection Fees by iara in accordance with Article 8.3.

iara cannot be held liable for the application of the cancellation terms, which remain the responsibility of the Professional.

Article 14 — User Obligations

14.1 Common obligations

Users undertake to:

use the Platform in accordance with its intended purpose, these Terms and applicable regulations;
provide accurate, complete and up-to-date information;
refrain from any fraudulent, abusive, harassing, discriminatory or defamatory conduct, or conduct contrary to public policy or accepted standards of morality;
respect the rights of other Users, including intellectual property rights and image rights;
refrain from attempting to circumvent the Platform’s payment, booking or matching features.

14.2 Obligations specific to Clients

The Client undertakes to honour their bookings, pay for the Services they have booked and respect the Professionals’ premises and equipment. In the event of damage attributable to the Client, the Professional may recharge the Client for repair costs, limited to the loss actually suffered and subject to presentation of the corresponding supporting documents.

14.3 Obligations specific to Professionals

The Professional undertakes to:

carry on their business in accordance with applicable regulations, in particular those relating to hygiene, professional qualifications, safety and insurance;
perform booked Services in accordance with their description;
keep their availability calendar and prices up to date;
respond within a reasonable period to requests from Clients and iara;
refrain from encouraging Clients to circumvent the Platform;
fulfil all their tax and social security obligations.

In connection with each booking, the Professional represents and warrants on their honour that they hold the qualifications, authorisations and insurance required to provide the Services offered and that they are up to date with their legal, regulatory and professional obligations.

Article 15 — Client Reviews and Messaging

15.1 Collection of reviews

After a Service, iara may invite the Client to publish a review of the Service and the Professional. Reviews are collected and published in accordance with the NF Service ISO 20488 standard and Article L.111-7-2 of the French Consumer Code.

The Client warrants that their review is genuine, based on actual experience of the Service and contains no insulting, defamatory or false statements, unrelated commercial content or material that infringes third-party rights.

15.2 Moderation

iara may moderate reviews in order to remove those that breach these Terms or applicable regulations. The reasons for moderation are made available to the relevant User. Under the conditions set out on the Platform, the Professional may respond publicly to a review concerning them or report a review they consider non-compliant.

15.3 Internal messaging

The Platform offers a messaging system through which Clients and Professionals may communicate in order to prepare for or perform a Service. The messaging system must not be used for purposes unrelated to that objective.

iara may implement automated measures to prevent fraud, circumvention of the Platform, harassment or dissemination of illegal content. These measures do not involve human review of message content, except following a legitimate report and in compliance with Regulation (EU) 2016/679, known as the “GDPR”.

15.4 Professionals’ communication campaigns

iara provides Professionals with a campaign tool for sending communications (emails or text messages) to Clients with whom the Professional has an established relationship through the Platform. The Professional chooses the content of the message; iara carries out all sending operations using data already collected through the Platform, including the selection of eligible recipients, dispatch and management of opt-outs.

Email communications are sent only to Clients of the relevant Professional, for services similar to those forming the subject matter of an existing client relationship, and include a simple, free means of opting out of future communications, the effectiveness of which iara guarantees. Promotional text messages are sent only to Clients who have previously consented to receiving marketing through that channel.

The Professional warrants that the content of their campaigns is lawful, accurate and compliant with these Terms and applicable regulations, particularly those relating to commercial practices and advertising. iara may refuse, moderate or suspend a campaign, or suspend the Professional’s access to the tool, in the event of non-compliant content, a report or an abnormally high complaint rate, without incurring liability for the content of Professionals’ campaigns.

Article 16 — Reporting Illegal Content (DSA Regulation)

In accordance with Articles 11, 12 and 16 of Regulation (EU) 2022/2065, known as the “DSA”, iara has designated a single point of contact for receiving notifications and communicating with the authorities:

DSA contact address: tech@iarabeauty.com

Any User may report content they consider illegal or contrary to these Terms:

through the dedicated feature available on the Platform;
or by email to the above address.

Any report must contain a sufficiently precise and substantiated description of the reasons why the content is considered illegal, the location of the content on the Platform and, where possible, the identity of the reporting party.

iara acknowledges receipt of the report and reviews the request within a reasonable period. Reasons for any decision taken following a report (removal of content, restriction of visibility, suspension of the Account or refusal to act) shall be communicated to the reporting party and, where applicable, to the person whose content is concerned. Internal appeal procedures are described in Article 22.

Article 17 — Liability

17.1 Reasonable endeavours obligation

iara provides the Platform and related services under a reasonable endeavours obligation, to the exclusion of any obligation to achieve a specific result. iara does not provide Services and does not act as a beauty professional.

17.2 Exclusion of liability arising from Services

iara cannot be held liable for any act or event occurring in connection with the performance of a Service, which remains the sole responsibility of the relevant Professional. iara does not warrant the solvency, integrity, conduct or professional qualifications of Professionals or Clients, subject to the checks carried out by the Payment Service Provider as part of its AML/CFT obligations.

17.3 Exclusion of liability arising from Users and third parties

iara cannot be held liable for loss caused by an event of force majeure, a User or a third party, or for any indirect and/or unforeseeable loss (including loss of opportunity, non-material damage, operating loss, loss of revenue or reputational damage).

17.4 Liability cap

To the fullest extent permitted by applicable regulations, iara’s total liability under these Terms, for all causes combined, is capped at the amount actually paid to iara by the relevant User during the twelve (12) months preceding the event giving rise to liability.

17.5 Service availability

iara endeavours to keep the Platform continuously accessible but cannot guarantee uninterrupted availability. Access may be suspended for maintenance, updates or security reasons, or due to causes beyond iara’s control.

Article 18 — Personal Data and Privacy

iara processes Users’ personal data in accordance with Regulation (EU) 2016/679, known as the “GDPR”, and amended French Law No. 78-17 of 6 January 1978. The detailed arrangements for collection, processing, retention and the exercise of rights are described in the Privacy Policy accessible on the Platform.

To operate the Platform, iara uses technical service providers in the following categories: hosting and infrastructure, content delivery, payment services, email and text-message delivery, content storage, audience measurement and maintenance tools. Some of these providers act as processors within the meaning of Article 28 of the GDPR and may be located outside the European Union, subject to appropriate safeguards being put in place.

Importing client files by Professionals. Where a Professional imports onto the Platform data relating to their own clients (including names, contact details and history), including persons who do not hold an Account, the Professional acts as the controller and iara as the processor within the meaning of Article 28 of the GDPR. The Professional warrants that the data was collected lawfully, that the data subjects were informed in accordance with Articles 13 and 14 of the GDPR, and that they are entitled to entrust the data to iara for the purpose of managing their business through the Platform. iara processes the data only on the Professional’s instructions, does not use it for its own purposes, and deletes or returns it at the end of the relationship with the Professional, subject to statutory retention obligations. Persons included in an imported file do not become Users merely as a result of that import. The Professional shall indemnify iara against any claim arising from a breach of these warranties.

Any request relating to data protection may be sent to: tech@iarabeauty.com.

Article 19 — Cookies

The use of cookies and trackers on the Platform is described in the Privacy Policy accessible on the Platform and, where required by regulations, is subject to the User’s prior consent.

Article 20 — Intellectual Property and User Content

20.1 iara’s intellectual property

All components of the Platform (trade marks, logos, text, photographs, design, code, database, etc.) are protected by intellectual property rights and remain the exclusive property of iara or its licensors. Any unauthorised reproduction, representation or use is prohibited.

20.2 Licence to User Content

By publishing content on the Platform (reviews, photographs, descriptions, messages, etc.), the User grants iara, for the statutory term of the applicable copyright and throughout the world, a non-exclusive, royalty-free licence, transferable to iara’s technical service providers, permitting the reproduction, representation, adaptation and dissemination of the content solely for the purpose of operating the Platform and promoting iara’s services.

This licence is limited to uses strictly related to provision of the service. The User warrants that they hold all necessary rights to the published content and that it does not infringe any third-party rights.

20.3 Content published by Professionals

The Professional warrants that all content they publish on the Platform—including photographs or videos of work and Services, photographs illustrating a Service or one of its options, their profile photograph, cover photograph and any other image or video associated with their profile or Services—depicts their own work, their own establishment or themselves, or is content in respect of which they hold all rights of use.

The Professional is strictly prohibited from:

presenting another professional’s work as their own, whether or not that professional is listed on the Platform;
using photographs or videos originating from another professional, an image bank, social media or any other medium where they are presented, directly or indirectly, as work produced by the Professional;
publishing any content liable to mislead a potential Client as to the nature, quality, result or terms of performance of the Services offered, such conduct potentially also constituting a misleading commercial practice within the meaning of Articles L.121-2 et seq. of the French Consumer Code.

Any breach of this Article may result in removal of the relevant content, suspension or removal of the Professional’s listing, and suspension or termination of their Account under the conditions set out in Article 22.

Where published content makes it possible to identify a Client (face, tattoo, distinguishing feature or any other identifying element), the Professional warrants that, before publication, they have obtained the express agreement of the person concerned in respect of their image rights and, where applicable, their consent to the processing of their personal data in accordance with the GDPR.

The Professional shall indemnify iara against any claim, action or judgment arising from a breach of these obligations. iara may remove without notice any content reported as breaching this Article, under the conditions set out in Article 16.

Article 21 — Amendments to the Terms

iara reserves the right to amend these Terms at any time, in particular to adapt them to legislative, regulatory, technical or commercial developments.

Amendments materially affecting Users’ rights or obligations shall be notified by any appropriate means (including by email or a notification on the Platform), with at least thirty (30) days’ notice before they take effect, unless the amendment is imposed by a legal or regulatory obligation or is necessary for security reasons.

For Professionals, amendments materially affecting their rights and obligations are subject to at least fifteen (15) days’ notice, in accordance with Article 3 of Regulation (EU) 2019/1150, extended to thirty (30) days where the amendment has a structural impact on the Professional’s business.

During the notice period, the User may terminate their Account without charge or compensation if they reject the amendment.

Article 22 — Suspension, Termination and Internal Complaints

22.1 Termination at the User’s initiative

The User may terminate their Account at any time from their personal area or by submitting a request to iara. For Professionals with a paid subscription, termination takes effect at the end of the current billing period, without a pro rata refund unless required by law or the reason is attributable to iara.

22.2 Suspension or termination at iara’s initiative

iara may suspend, restrict or terminate a User’s Account, with immediate effect or subject to notice depending on the seriousness of the breach, including in the following cases:

breach of these Terms or the Specific Terms;
failure to comply with applicable regulations;
provision of inaccurate or misleading information;
suspected or established fraud, abuse or conduct contrary to the spirit of the programmes offered by iara;
a threat to the security of the Platform, Users or iara;
a decision by a competent authority or notification of illegal content;
failure by the Professional to pay amounts due to iara.

22.3 Statement of reasons

Reasons shall be given for any suspension, restriction or termination decision, which shall be notified to the User under the conditions set out in Articles 4 and 17 of Regulation (EU) 2022/2065.

22.4 Internal complaint

The User may lodge a complaint against any iara decision (suspension, restriction, refusal to award Credits, refusal to apply iara Protection, etc.) by sending a reasoned message to: hello@iarabeauty.com.

iara acknowledges receipt of the complaint and responds within a reasonable period, taking into account the nature and complexity of the request.

22.5 Data retention

Cancellation of the Account does not result in immediate deletion of all data. Certain data is retained under the conditions set out in the Privacy Policy and applicable regulations (including accounting, tax, AML/CFT obligations and the defence of iara’s rights).

Article 23 — Right of Withdrawal

23.1 For Clients

In accordance with Articles L.221-18 et seq. of the French Consumer Code, a Client acting as a consumer has fourteen (14) days from conclusion of the contract to exercise their right of withdrawal in respect of a service purchased remotely from iara.

However, in accordance with Article L.221-28 of the French Consumer Code:

for Gift Cards that have not yet been used: the right of withdrawal may be exercised under the ordinary statutory conditions;
for Services booked through the Platform and performed on a specified date at the Client’s request: the right of withdrawal does not apply, in accordance with Article L.221-28-12° of the French Consumer Code;
for iara services whose performance began at the Client’s express request before the end of the withdrawal period: the Client expressly waives their right of withdrawal in respect of services actually performed before that period expires.

23.2 For Professionals

The right of withdrawal provided for by the French Consumer Code does not apply to Professionals acting in a professional capacity, subject to statutory exceptions (including Article L.221-3 of the French Consumer Code for businesses with fewer than five employees in relation to contracts outside the scope of their principal business activity).

Article 24 — Mediation and Dispute Resolution

24.1 Amicable complaint

Before commencing any proceedings, the User is invited to submit an amicable complaint to iara at hello@iarabeauty.com.

24.2 Consumer mediation

In accordance with Articles L.611-1 et seq. of the French Consumer Code, if a dispute with iara has not been resolved amicably, a Client acting as a consumer may refer the matter free of charge to the consumer mediator appointed by iara:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris — website: https://www.cm2c.net — online referral: https://www.cm2c.net/declarer-un-litige.php.

In accordance with Article L.612-2 of the French Consumer Code, the mediator may consider the dispute only if the Client can demonstrate that they first attempted to resolve it directly with iara by submitting a written complaint, and if the application is made within one year of that complaint.

24.3 P2B mediation (Professionals)

In accordance with Article 12 of Regulation (EU) 2019/1150, Professionals may use an independent mediator to resolve disputes between them and iara. The contact details of the designated mediator(s) will be published on the Platform.

24.4 Disputes between Clients and Professionals

Disputes concerning the performance of a Service are directly between the Client and the Professional. iara is not a party to those disputes and may, without being required to do so, offer amicable intermediation.

Article 25 — Governing Law and Jurisdiction

These Terms are governed by French law, to the exclusion of any other legislation, subject to any mandatory provisions more favourable to a Client acting as a consumer under the law of their habitual residence.

Any dispute relating to the interpretation, performance or validity of these Terms shall be submitted to the competent French courts in accordance with ordinary law. A Client acting as a consumer may choose to bring proceedings before any court having territorial jurisdiction under the French Code of Civil Procedure, or before the court for the place where they resided when the contract was entered into or the harmful event occurred.

Article 26 — Final Provisions

26.1 Assignment

iara may freely assign all or part of these Terms in connection with a business transfer, merger, demerger or contribution, provided that continuity of Users’ rights is ensured.

26.2 Waiver

iara’s failure at any time to invoke a provision of these Terms shall not be interpreted as a waiver of its right to invoke that provision at a later date.

26.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, this shall not affect the validity of the remaining provisions, which shall remain in force.

26.4 Language

These Terms are drafted in French. An English translation may be provided for information purposes. In the event of any discrepancy between the versions, the French version shall prevail.

26.5 Entire agreement

These Terms, together with the Privacy Policy, Cookie Policy and any Specific Terms, constitute the entire agreement between the User and iara and supersede all prior communications or agreements concerning the same subject matter.

Terms and Conditions of Use — iara