This is a summary of our Terms and Conditions (T&Cs); it does not replace reading the full version below.

• The Services you can purchase or book on the Website or App are sold by the Providers, not by Wiara Beauty. Wiara Beauty acts solely as an intermediary and is responsible for facilitating connections between Providers and Clients.

• The contract regarding the Services is concluded directly between the Client and the respective Partner. Wiara Beauty is not responsible for the Service delivered by the Providers. However, the Client can always notify Wiara Beauty in case of an issue or if the Service provided does not meet the expected standards. In such cases, Wiara Beauty commits to assisting Users to find a suitable resolution.

• Please check all details and restrictions related to a Service before proceeding with a Booking.

• The Client must ensure to communicate any medical or health-related information to the Provider before each appointment.

• Wiara Beauty reserves the right to deactivate a User’s Account in case of a violation of these T&Cs and/or if the User acts inappropriately, abusively, or unacceptably towards the Service, a Client, or a Provider, whether by phone, email, or in person.

• Clients wishing to cancel or modify a Booking can only do so under the terms of these T&Cs using their Account on the Website or App; by following the link in the Confirmation Email; or directly with the Provider.

• You may cancel a Booking subject to the Provider’s cancellation terms and refund policy outlined on their profile. If these terms are respected, we can issue a full refund. However, if the appointment is scheduled within the next 24 to 48 hours, the deposit amount as defined by the Provider will not be refunded.

Article 1 - Identification

Wiara Beauty (“Wiara Beauty”), SAS with a share capital of €61,000, headquartered at 55 Rue des Francs Bourgeois, 75004 Paris, registered under no. 885119370 at the Paris Trade and Companies Register (RCS), with VAT number FR00885119370, is the owner of the website www.iarabeauty.com.

The Website is hosted by OVH and accessible via the URL www.iarabeauty.com.

Article 2 - Definitions

For the purposes of these Terms and Conditions, the terms below have the following meanings:

• Application: Refers to the mobile app available on Android and iOS, enabling connections between Clients and Providers. Wiara Beauty owns the Application.

• Client(s): Refers to individuals using the Website and/or Application to order a Service from a Provider or explore content shared by other Users.

• T&Cs: Refers to these Terms and Conditions of the Website.

• Account: Refers to a User’s account created during registration on the Website or Application containing the Content inserted by the User.

• Content: Elements and information inserted by Users on the Website. Each User retains ownership and responsibility for the Content they upload to their Account.

• Provider(s): Any professional wishing to register on the Website or Application to offer their services to consumers and benefit from the services provided by the Website or Application.

• Service(s): Refers to the services provided by Providers on the Website or Application.

• Booking(s): Refers to an appointment between a Provider and a Client to perform a Service previously agreed upon by the Client.

• Service: Refers to the connection service between Clients and Providers provided by Wiara Beauty through the Application or Website.

• Website: Refers to the Wiara Beauty website, which facilitates connections between Clients and Providers. Wiara Beauty owns the Website.

• Stripe: A third-party online payment service.

• Rates: Refers to the rates set by the Provider.

• User: Any individual with an Account, encompassing both Providers and Clients.

Article 3 - Purpose

• The T&Cs must be adhered to by all Users. They must be accepted before creating an Account by checking the designated box. The T&Cs govern the relationship between Wiara Beauty and Users as well as the terms under which the Service operates. If a User refuses to agree to these T&Cs, the Service cannot be used.

• Wiara Beauty is an online hosting service acting as an intermediary, offering Users a virtual exchange platform, namely the Website and Application, a systematic catalog, and a news feed. Providers can sell Services to Clients, list their Services on the relevant catalog of the Website and Application, use the online payment service, send private messages, share their Content, and use other complementary services offered on the Website.

• The Service also allows Clients to locate Providers on a map, access their profiles, make online bookings, and in some cases, pay for the Service online.

• The free nature of the Services does not imply that Wiara Beauty transfers Users’ personal data, either for free or for a fee. For more information on the management of Clients’ personal data, please refer to the relevant section of these T&Cs.

• Wiara Beauty is not a party to the contract between the Provider and the Client. Wiara Beauty is not responsible for the consequences of the contractual relationship established between the Provider and the Client.

• Access to the Website requires the User to have internet access. All costs associated with equipment and internet connection are entirely the User’s responsibility. The User acknowledges having been informed about the characteristics and limitations of the internet as outlined below:

• Data transmissions on the internet are only relatively reliable, and no one can guarantee its proper functioning.

• Wiara Beauty has implemented significant security measures for accessing the Service, but data transmitted on the internet may be subject to interception, meaning that the transmission of passwords, confidential codes, and other sensitive information is at the User’s own risk.

• The internet is an open network, and information transmitted through it is not protected from risks such as unauthorized access, fraud, malware, unauthorized data extraction, hacking, or contamination by viruses. It is the User’s responsibility to take appropriate measures to protect their data and software from these risks.

• Consequently, Wiara Beauty disclaims any responsibility for the occurrence of such events, except in cases where they result directly from Wiara Beauty’s negligence.

• The Services are not intended for minors. Minors may only use the Services under the supervision of a parent or guardian who registers on their behalf.

• Wiara Beauty reserves the right to temporarily or permanently suspend access to the Website or Application for any User in case of maintenance, emergencies, technical issues, or other reasons.

Article 5 - Registration

5.1 Obligation to Provide Information

• The User acknowledges having verified that the Service meets their needs and having received all necessary information and advice before registering.

• To ensure transparency, trust, or fraud prevention, Wiara Beauty reserves the right to conduct verifications and request documentation to validate the information provided during registration.

5.2 Duration

• Registration for the Service is valid indefinitely, with Users free to terminate their use of the Website at any time by emailing: hello@iarabeauty.com.

• For Providers with a paid subscription, termination takes effect at the end of the current billing period. No refunds or credits will be issued for partial months or years.

5.3 Client Registration

• Clients must be at least 15 years old to create an account and must register under their name for personal use.

• Clients must provide accurate information during registration, including payment details, which are used for payment processing. Clients are solely responsible for the accuracy of these details.

• In case of non-payment for a Service, the amount will automatically be deducted from the bank account provided during registration within 24 hours of the Service’s completion.

• Required information for account creation includes: phone number, first name, last name, email address, password, and identification (for referral rewards exceeding €1,000).

5.4 Provider Registration

• Providers must be of legal age and have the capacity to contract. They register on their behalf for professional use.

• Providers must provide documents proving their identity, qualifications, and authorization to deliver Services.

• Access to their account is strictly personal and protected by confidential login credentials. Providers are responsible for safeguarding these credentials.

• In case of theft or loss of login details, Providers must notify Wiara Beauty immediately.

Article 6 - Referrals

Provider Referrals

• Users may earn a commission by referring a new Provider before their registration. This commission is only paid if the new Provider activates their profile by generating and confirming their first Reservation. After the Reservation has been successfully completed (i.e., not canceled), the commission will appear in the User’s virtual wallet.

Recommendation Commission

• A Client referrer identifies a Provider in a post. A second Client books a Service with the identified Provider. For the recommendation commission to apply, both of the following conditions must be met:

1. The booking must be the first interaction between the Client and the identified Provider.

2. The booked Service must be validated in the app by the Provider.

• The commission is automatically transferred to the referrer’s virtual wallet upon fulfilling both conditions. The commission is calculated as a percentage of the validated Service price (generally between 5% and 10%), capped at €15.

Article 7 - Catalog of Services

• The Service Provider must ensure that their Services comply with the rules of the Catalog.

• When listing a Service in the Catalog, the Service Provider must complete the questionnaire related to the Service listing. The Service Provider must describe the Service as precisely as possible, indicate any precautions, provide the duration, and set the price of the Service.

• By offering the Service, the Service Provider declares that it complies with the description they provide and that this description is exhaustive. Adding Services to the Provider’s profile requires a Professional subscription.

• The quantity of Services listed on a Provider’s Profile is unlimited. However, it is prohibited to list the same Services more than once on the Provider’s Profile.

• Listing a Service in the Catalog constitutes an offer by the Service Provider to sell that Service, which can be accepted by a Client.

Article 8 - Online Payment Functionality

• All prices are expressed inclusive of taxes, in the currency of the Service Provider’s country of residence, as defined when their account is created.

• Some Service Providers allow Clients to pay for the service directly online. This is facilitated by the payment service provided by Stripe, acting as a subcontractor of Wiara Beauty. In the event of online payment by the User, the User must provide their banking details, which will be processed by Wiara Beauty and Stripe solely for the purpose of managing the payment for the booked service.

• Clients may choose not to use the online payment service. In such cases, the Service Provider and the Client are solely responsible for organizing and managing the Service and payment, without relying on Wiara Beauty for assistance.

• For transactions conducted via the payment service, the Client pays by credit or virtual card, or any other payment method that may be introduced in the future, via the integrated payment interface of the Website and the Application. If the integrated payment system is not used, payment will be made on-site, at the Service Provider’s discretion. The Service Provider will only receive the payment after the service is completed.

• If any suspicion of fraud arises concerning a User, Wiara Beauty will immediately suspend the User’s account as well as any ongoing transactions pending the outcome of an investigation.

• If the Client opts for online payment, they are deemed to have accepted the Provider’s price once they click “Confirm and Pay” on the payment page. The Client acknowledges that accepting the price is based on the description of the Service and constitutes a firm commitment to contract with the Provider under the terms of the offer.

• The transaction is finalized once the Client confirms to Wiara Beauty that the Service complies with the offer’s terms or after the dispute resolution period expires, if applicable. Upon completion, the funds will be transferred immediately to the Provider’s electronic wallet. Available funds in the User’s wallet can be transferred to their personal bank account at any time without any transfer fees, provided the balance exceeds €40. The funds may also be used to purchase other services from Wiara Beauty Providers.

• After the Service is completed, a rating page appears on both the Provider’s and Client’s accounts. This page allows both parties to confirm the Service’s completion and quality. The Provider can leave a review of the Client, though this review will only be visible to Wiara Beauty. The Provider may also upload photos of the Service, which they can choose to publish on their profile or keep private. These photos may be used by Wiara Beauty in the event of a dispute. Once this page is validated, the Provider receives the payment (or the deposit amount).

• In case of any issues flagged by Stripe, Wiara Beauty will immediately suspend the concerned User’s account and ongoing transactions pending the investigation results.

Article 9 - Wiara Beauty Protection

• Wiara Beauty Protection applies when online payment is made via the Website or Application. This includes assistance with disputes, refund policies in case of issues, and ensuring secure online payments.

• Clients using the online payment service may qualify for a refund under Wiara Beauty Protection if the following conditions are met:

1. Non-conformance to Description: If the Service does not substantially match the description provided by the Provider, the Client must notify Wiara Beauty within 24 hours of the appointment date via customer support. This will suspend the transaction. Initially, the Provider and Client can resolve the issue themselves and inform Wiara Beauty of their mutual decision. In such cases, Wiara Beauty will comply with their decision and proceed with payment or refund. If the Provider and Client cannot or do not wish to resolve the matter themselves, either party may escalate the issue to Wiara Beauty. Upon review, if Wiara Beauty finds that the Service does not conform to the description, the transaction will be canceled, and a refund (excluding the Wiara Beauty Protection fee) will be processed via the escrow account.

2. No Service Delivered: If the Service was not delivered, the Client must notify Wiara Beauty customer support within 24 hours of the scheduled service date.

3. Resolution Period: If the Provider does not contact Wiara Beauty within 24 hours or confirms on the platform that the Service was satisfactory, the transaction is deemed completed, and the Client’s protection ends. In this case, the Client will not be eligible for a refund from Wiara Beauty.

• If the Service conforms to the description provided by the Provider, the Client cannot request a refund through Wiara Beauty. Once the transaction is closed and funds are transferred from escrow to the Provider, the Client may try to negotiate directly with the Provider. However, the Provider may refuse to cooperate on the grounds that the transaction was honored.

If the Client does not use the online payment service:

• Wiara Beauty will not collect fees for Wiara Beauty Protection and does not guarantee the safety of payments made. Wiara Beauty will not assist either the Client or the Provider. The Client and Provider must agree on transaction terms and are solely responsible for its proper execution.

Article 10 - User Obligations

10.1 Use of the Service

• The Client agrees not to use the Service for purposes other than those specified in these Terms of Use, particularly for professional, commercial, or illegal purposes.

• The Service provides a search engine to find Providers by service type, username, and geographic area.

• Once the Provider is selected, the Client chooses a Service and a time slot for the chosen Service.

• If the Client is unable to attend the appointment, they may cancel the reservation under the conditions set out in the Provider’s General Terms of Service.

• The User is solely responsible for their use of the Services, including their interactions with other Users and the information they share. They must exercise appropriate caution and good judgment in these interactions. The User also agrees to act in good faith in their exchanges with other Users.

10.2 Payment for Services

• A confirmation of the Service is sent via email when payment is made through the Website or Application. Otherwise, the Provider will issue an invoice at the time of on-site payment.

• The Service is only a means of connecting Users. Neither Wiara Beauty nor its subcontractors intervene in the contractual relationship between the Client and the Provider. The Service price is set by the Provider. The price must be paid by the Client:

1. On the day of the service, directly at the Provider’s location.

2. Or at the time of booking if online payment is available.

• In the latter case, payment is made by credit card when the appointment is confirmed. Payment is secure, and Stripe’s Terms of Service apply when using this method.

• Clients are informed that a withdrawal right generally applies to remote service contracts between a professional and a consumer. However, they expressly acknowledge and agree that Services are provided immediately upon registration and are thus fully performed before the withdrawal period ends. As a result, they waive their right of withdrawal, which cannot be exercised under Article L.121-21-8 of the French Consumer Code.

10.3 Respect for the Property Rights of Wiara Beauty

Unless stated otherwise, the elements accessible on the Website, such as databases, management tools, texts, and more generally, all the information made available to the User, are the full, entire, and exclusive property of Wiara Beauty. The User is specifically prohibited from:

• Copying or reproducing, decompiling, in whole or in part, the Website or the Application by any means and in any form;
• Using the Website or the Application other than in strict accordance with the terms of these Terms of Use;
• Extracting or using, by temporary or permanent transfer, or by making available to the public, the whole or a substantial part in quantitative or qualitative terms of the Website or the Application and other databases visible on the Website or the Application, whether for commercial purposes or otherwise;
• Repeatedly and systematically extracting or using all or part of the information visible on the Website or the Application when such operation clearly exceeds normal and private use of the service offered by Wiara Beauty;
• Exploiting, commercializing, or distributing any component of the Website or Application, including the information visible on the Website or the Application and any other database;
• Using software or manual processes to copy Wiara Beauty's web pages or to record or collect information from these pages without the express prior written consent of Wiara Beauty;
• Using devices or software to disrupt or attempt to disrupt the proper functioning of the Service, or taking actions that would impose a disproportionate load on its infrastructure.

The User's Registration only grants them a personal, non-transferable, non-exclusive right of use. It is strictly prohibited to use the Services for the following purposes:

• Engaging in illegal, fraudulent activities or activities that violate the rights or safety of third parties;
• Disturbing public order or violating applicable laws and regulations;
• Intruding into the computer systems of a third party or engaging in any activity that may harm, control, interfere with, or intercept all or part of a third party's computer system, or violate its integrity or security;
• Sending unsolicited emails and/or engaging in commercial solicitation;
• Manipulating search engine rankings for a third-party application or website;
• Assisting or encouraging, in any form, one or more of the actions and activities described above, and generally any practice that diverts the Services for purposes other than those for which they were designed.

It is strictly prohibited for Users to copy and/or divert for their own benefit or for the benefit of third parties the concept, technologies, or any other element of Wiara Beauty. In particular, it is prohibited to insert any part of Wiara Beauty on a mirror site without prior written agreement from Wiara Beauty, or to use any meta tags, code, or other devices containing any reference to Wiara Beauty to direct a person to another application or website for any reason.

The following actions are also strictly prohibited:

• Any behavior that interrupts, suspends, slows down, or prevents the continuity of the Services;
• Any intrusion or attempts of intrusion into Wiara Beauty's systems;
• Any diversion of Wiara Beauty's system resources or the Website;
• Any action that would impose a disproportionate load on their infrastructure;
• Any breach of security and authentication measures;
• Any act that could harm the financial, commercial, or moral rights and interests of Wiara Beauty or the users of its Application, and generally any breach of these terms and conditions.

It is strictly prohibited to sell, lease, or grant access to all or part of the Services or to Wiara Beauty, as well as the information hosted and/or shared on it.

Wiara Beauty expressly reserves all rights to the domain name www.iarabeauty.com and related domains and subdomains, the name « Wiara Beauty », its logo, service marks, trade names, and/or trademarks. Other trademarks, products, and company names mentioned on the Website or the Application may be trademarks of their respective owners or licensors, and the rights to these marks are reserved for their respective owners or licensors.

Article 11 - Liability of Wiara Beauty

11.1 Liability

As an intermediary connecting Clients and Service Providers, Wiara Beauty cannot be held responsible for any event occurring during the provision of the Service.

Wiara Beauty’s liability cannot be engaged in the event of issues with payment, whether online or directly with the Service Provider.

11.2 Liability during Service Provision

• The Client commits to honoring their appointment and acknowledges that if they fail to attend, fees may be charged. In case of absence, the Client will not be refunded for the deposit or buyer protection fee.
• The Client is solely responsible for their behavior during the Service provision. It is their responsibility to be present and punctual for the appointment with the Service Provider.
• Wiara Beauty is committed to providing the Services with due diligence and according to best practices. However, the Company has an obligation of means, not results, which the Users expressly acknowledge and accept.
• Wiara Beauty does not provide beauty or body care services and does not act as a beauty professional. All beauty services are provided by independent third-party Service Providers who are not employees of Wiara Beauty or any of its affiliates.
• Wiara Beauty does not guarantee the uninterrupted availability of the Platform and service. While Wiara Beauty will make every effort to provide the Service reliably and continuously, it cannot guarantee a problem-free operation.
• Wiara Beauty cannot be held liable for difficulties that may arise during the conclusion or execution of Services, nor for any potential disputes between a Client and a Service Provider regarding warranties, representations, or other obligations.
• The Service Provider acknowledges that no one can guarantee the proper functioning of the internet network. Wiara Beauty will take all reasonable security measures to protect the Website and Application and secure access to them.
• The User agrees to notify Wiara Beauty within twenty-four (24) hours of discovering any technical malfunction preventing them from accessing or using the Service properly.
• Wiara Beauty does not guarantee that the Service will be free from bugs or errors, nor that these will be corrected.
• The User is informed of the limitations inherent to the internet and uses the Service at their own risk. The User is specifically asked to back up their data, as Wiara Beauty cannot be held responsible for data loss.
• Since access to the Service is free for the Client, they agree not to claim compensation or damages from Wiara Beauty or the Service Provider in case of interruption or cessation of the service, whether temporary or permanent.
• Generally, Wiara Beauty’s liability cannot be engaged for any damage caused by force majeure, by the User, or by a third party, nor for indirect and/or unforeseeable damage.
• For services, the Service made available to Users is merely an intermediary. Wiara Beauty cannot be held responsible for any harmful event related to the provision or non-provision of the ordered service.
• All Visitors and Users are fully responsible, as publishers, for all the information they post on the Website or the Application, and, where applicable, for the Service Providers they propose, sell, exchange, or transfer to other Users.

If you need to contact Wiara Beauty, you can either:

• Send an email to hello@iarabeauty.com
• Send a detailed letter to the following address: Wiara Beauty, 55 rue des francs bourgeois, 75004 Paris.

In all these cases, Wiara Beauty will immediately suspend the concerned User's account as well as any ongoing transactions while conducting an investigation.

Article 12 - Rights and Obligations of Wiara Beauty

Wiara Beauty may prohibit the use of the Site, in whole or in part (specifying the conditions of limitation), or terminate the possibility for the Client and the Service Provider to use the Site, including by removing the Content posted on the Site, canceling the User's account, and preventing the User from re-registering on the Site, or blocking access for a Visitor, provided that Wiara Beauty sends a prior official notification to the User or Visitor if they:

• Violate or fail to meet their obligations under the Terms and Conditions, Privacy Policy, or other Site regulations;
• Provide incorrect, misleading, and/or incomplete information according to the Terms and Conditions at the time of their registration or use of the Site;
• Intentionally disclose erroneous information on the Site, insult others, or act inappropriately;
• Use the identity of other Users or act otherwise unlawfully;
• Connect from the same IP address or computer that has been blocked due to violations;
• Have received at least one warning from Wiara Beauty.

Wiara Beauty may, under the same circumstances mentioned above, limit, in whole or in part, the User's Account or the Visitor's access, upon sending an official notification. Partial blocking means that the User will not be able to book a Service with a Service Provider or communicate with other Users. Total blocking means that the User’s account will be blocked and/or canceled, and access to the Site from the User's computer will be blocked. The User must be aware that after a total block, they will no longer be allowed to re-register on the Site. The cancellation of the User's account does not mean that Wiara Beauty will delete all relevant account information, including personal data of the User, as it may be stored to understand the circumstances under which Wiara Beauty made the decision to cancel the User's account and to transfer this data to institutions and authorities enforcing the law, in accordance with the Privacy Policy.

Wiara Beauty, once duly notified according to the above article, will remove any illegal content.

If the User disagrees with Wiara Beauty’s rights, they must refrain from using the Site. Wiara Beauty may investigate any violations of the Terms and Conditions and inform the relevant authorities responsible for law enforcement.

Wiara Beauty may, at any time, reorganize the Catalog, advertising spaces, or other information about Services, provided these changes do not alter the Content provided by the User, in order to make the Site easier to use. Wiara Beauty may publish new updates, including descriptions, instructions, or rules related to them.

Wiara Beauty may, at any time, offer short- and long-term promotions, contests, games, or lotteries compliant with national law to propose new Services, and therefore the Terms and Conditions will remain unchanged. Information about such promotions, contests, games, or lotteries will be provided on the Site. In case of inconsistencies between the Terms and Conditions and the specific terms published on the Site (such as regulations, instructions, and descriptions related to new features), the latter will prevail.

Wiara Beauty may terminate, suspend, or transfer the operation of the Site to third parties, provided Users are notified, with a 30-day notice period.

Failure by the User to comply with the above points will entitle Wiara Beauty to close the User's account without notice, compensation, or indemnity of any kind.

In the event of a breach of any provision of these Terms and Conditions or more generally, a violation of applicable laws and regulations by a User, Wiara Beauty reserves the right to take any appropriate measure, including:

• Deleting the account of the User who committed the breach or infraction, or who participated in it.
• Posting any information on Wiara Beauty or the Site that Wiara Beauty deems useful.
• Notifying the relevant authorities.
• Taking legal action, including any necessary action to recover amounts owed for using the Services.
• Wiara Beauty reserves the right to initiate legal proceedings against the User.

In case of a significant breach by the User of an essential obligation arising from these Terms and Conditions, Wiara Beauty reserves the right to immediately terminate their access to all or part of the Services, by letter, fax, or email.

Termination takes effect automatically on the date of dispatch of the written notice by Wiara Beauty to the User under this clause. It results in the immediate removal of the User’s Account, without prejudice to any other consequences that may arise from these Terms and Conditions.

If multiple complaints from Service Providers concern the Client (such as lateness, no-show...), the Client will be informed. Wiara Beauty reserves the right to limit the User's access to the Service.

In case of damage to the workplace attributable to the Client, the Service Provider will charge the Client a flat fee of €100 including VAT for repairing the premises or replacing equipment. For more extensive repairs, the Client may be required to pay a higher amount based on the evidence presented by the Service Provider. Payment for the damages will be automatically deducted from the User’s bank account provided in the App.

Wiara Beauty is not a party to any transaction between Users. Under no circumstances does Wiara Beauty buy, sell, or exchange services presented on the Site, nor does it claim to do so.

Wiara Beauty reserves the right to offer any other useful Service, in any form and with the features and technical means that Wiara Beauty deems most appropriate.

Article 13 - Published Content

• The Service Provider must not present another professional's work as their own, meaning they should not identify themselves on a photo that belongs to another professional.
• Wiara Beauty being a public community, the Content will be visible to other users of the app worldwide. The User must ensure they are comfortable sharing the Content before posting it, particularly when it concerns Clients. As such, the User agrees that the Service Providers' Content may be seen by other users and anyone visiting, participating in, or receiving a link to the Application. By uploading Content to Wiara Beauty, the User declares and guarantees they have all the necessary rights and licenses to do so, and automatically grants Wiara Beauty a non-exclusive, royalty-free, perpetual, and worldwide license to use the Content in any way (including, without limitation, editing, copying, modifying, adapting, translating, reformatting, incorporating into other works, advertising, distributing, and making the Content available to the public in whole or part, and in any format or medium known now or developed in the future).
• Wiara Beauty has the right to remove, edit, limit, or block access to any Content intended for Service Providers at any time, and has no obligation to display or review Content intended for Service Providers.
• Clients will also share Content through the app. The Client's Content belongs to the User who posted it and is stored on our servers and displayed via the Application according to the instructions of the User who provides the Client’s Content.
• The User has no rights over the Client Content of other users, and may only use other Wiara Beauty users' personal information to the extent that such use aligns with Wiara Beauty’s goal of allowing people to connect with one another. The User may not use other users' information to send spam, harass, or make illegal threats. Wiara Beauty reserves the right to terminate the User's account if they misuse other Users' information.
• The remainder of the Content on Wiara Beauty belongs to Wiara Beauty. All other texts, Content, graphics, user interfaces, trademarks, logos, sounds, illustrations, and other intellectual properties appearing on Wiara Beauty are owned, controlled, or licensed by Wiara Beauty and are protected by copyright, trademark, and other intellectual property rights. All rights, titles, and interests related to Wiara Beauty’s Content belong to Wiara Beauty at all times.
• Wiara Beauty grants the User a non-exclusive, limited, personal, non-transferable, revocable license to access and use the Content, without the right to sublicense, under the following conditions:
  • The User must not use, sell, modify, or distribute the Content of Wiara Beauty unless permitted by the functionality of the Application;
  • The User must not use Wiara Beauty's name in meta tags, keywords, and/or hidden text;
  • The User must not create derivative works from Wiara Beauty's Content or commercially exploit the Content, in whole or part, in any manner;
  • The User must use Wiara Beauty’s Content only for legal purposes. Wiara Beauty reserves all other rights.

Article 14 - Collection and Processing of Reviews

• All reviews published on the Site or the Application are authentic and verified.

14.1 Review Collection

• Users who have not performed Services with a Provider are not allowed to leave reviews. No compensation is provided to users or Wiara Beauty in exchange for their online reviews.
• If the review received is inappropriate or abusive, Users must inform Wiara Beauty.
• Wiara Beauty does not review the evaluations before their publication by the Users.
• The evaluations of one User towards another must always be fair and honest. Lies and insults are prohibited.
• At the end of the predefined Service duration, a review page will appear on the User's account. This page allows confirmation that the Service occurred, but also ensures it was done properly: the Provider can also leave a review for the Client, but this review will not be visible on the Client's profile, only visible to our team. The Provider may insert photos of the Service (which they can choose to publish on their profile or not). These photos will serve our team in case of a dispute between the Provider and the Client.

14.2 Review Moderation

• The Provider may also respond to the review left by the Client, once per review. The review (and the Provider’s possible response) will be instantly published on the Provider’s Wiara Beauty page and will also be viewable in the « Notifications » section of the Application.

14.3 List of Reasons for Review Removal

The reasons for removal are as follows:

• The review approves or encourages illegal, harmful activities, or contains gross, vulgar, obscene, threatening, defamatory, or discriminatory statements;
• The review does not concern a Service reserved with a Provider;
• The review is spam, unwanted contact, or content repeatedly posted or potentially disruptive;
• The review was created for advertising or commercial purposes;
• Wiara Beauty is entitled to remove from the Site any reviews that violate these Terms and Conditions or the rights of other Users, including Users who were not entitled to leave reviews under these Terms and Conditions.

14.4 Reporting a Review

• The User has the right to report a review that seems suspicious to them on a Provider’s page. They can then send an email to hello@iarabeauty.com indicating the concerned Provider and the date of the review.

Article 15 - Interactions and Messages on the Site

15.1. Private Messages

• The main purpose of private messages exchanged between Users is to share information related to Services or Site Content. Therefore, if a User sends private messages to another User, they must ensure that they do not send:
  • messages or information of a commercial nature;
  • spam or content containing viruses or worms;
  • mass messages of any kind (when a message is sent to more than five Users or when the same message is copied and sent to Users who have not requested to receive them);
  • messages containing inappropriate, offensive, defamatory texts, or content deemed incompatible with the General Terms and Conditions and the interests of the Users;
  • messages of an unlawful nature or attempting to harm other Users and/or the Site.
• Wiara Beauty uses an automated software that detects, through algorithms, any inappropriate, offensive, or defamatory content sent by a User via private messages. If a private message containing such content is detected by the automated software, the message may be automatically blocked and/or hidden from the receiving User. The sender of the blocked or hidden message will be notified of their obligation to comply with the General Terms and Conditions. Wiara Beauty never accesses the content of private messages, including those blocked or hidden by the automated software.

Article 16 - Termination

• The Client may request Wiara Beauty to delete their account, and Wiara Beauty may cease to provide the Service without notice or suspend the Client's account for any of the reasons mentioned above without being liable for compensation or damages.
• The Client can request account deletion by emailing hello@iarabeauty.com, in which case their data will be completely erased within 1 month, with no possibility of recovery.

Article 17 - Transfer

• The User is expressly prohibited from transferring, for a fee or free of charge, any part of the rights and obligations they hold under this agreement.
• The Client agrees to reserve services only for their own account. It is forbidden to transfer, for free or for payment, a service reserved through Wiara Beauty’s Service.

Article 18 - Advertising

• Wiara Beauty reserves the right to insert any advertisements or promotional messages anywhere on Wiara Beauty or any page of the Site, in a form and under conditions determined solely by Wiara Beauty.

Article 19 - General Provisions

• No provision of this agreement shall be deemed waived, supplemented, or amended by either party without a prior written and signed act by the authorized representatives of both parties in the form of an amendment to these General Terms and Conditions.
• Wiara Beauty's failure to enforce any of the clauses of this agreement at any given time, and/or a breach by the User of any of their contractual obligations, cannot be interpreted as a waiver by Wiara Beauty to later enforce any of these clauses or obligations.
• The User may terminate their relationship with Wiara Beauty at any time, with immediate effect, after fulfilling all obligations and canceling their account on the Site. The User may terminate their relationship with Wiara Beauty (in writing or electronically, i.e., by email).
• Wiara Beauty holds all intellectual property rights related to the Site, its system (the Catalog, their distribution, etc.), the design of the Site, and the software used by the Site, including trademarks and domain names.
• All notifications, requests, and other information between the User and Wiara Beauty will be sent as indicated in the General Terms through the contact form on the Site and to the User via email, to the address they provided during registration on the Site.
• If any provision of the General Terms is deemed invalid, notably due to a law, regulation, or a decision by a competent court, the invalidity will not affect the validity of the other provisions, which will remain in full force and effect between the parties.
• Wiara Beauty may, subject to applicable data protection laws, transfer or assign all rights and obligations attached to these General Terms to any third party, notably in the case of a business transfer, creation of a new company, merger, absorption, split, or any change in control affecting Wiara Beauty. Such transfer/assignment will release Wiara Beauty for the future. In the event of such a transfer/assignment, the User may immediately terminate their relationship with Wiara Beauty and close their account, including these General Terms.

Article 20 - Applicable Law

• These Terms and Conditions are governed by French law.

Article 21 - Dispute Resolution

• In case of a claim or dispute, the Client can contact Wiara Beauty by email at hello@iarabeauty.com.
• Wiara Beauty may, at its sole discretion, modify the Terms and Conditions in order to:
  • Adapt the Terms and Conditions to the applicable or pending legislative or regulatory provisions;
  • Adapt the Terms and Conditions to any decision rendered by a court, a consumer agency, or any other competent authority that impacts the content of the Site;
  • Correct any errors (e.g., spelling mistakes or other types of errors that do not change the meaning of existing sentences) that have not yet been detected;
  • Make the current conditions clearer or fairer;
  • Reflect changes or developments in how Wiara Beauty manages its business;
  • Reflect changes in market conditions or common industry practices.
• If no response is received from this service within a reasonable time frame of one (1) month, or if the User is not satisfied with the response provided, the User and Wiara Beauty may attempt to resolve the User’s claim amicably before any legal action is taken before the competent courts. Users may seek alternative dispute resolution methods such as consumer mediation, although Wiara Beauty is not obliged and does not commit to using such methods to resolve disputes with Users. Additionally, disputes between Clients and Providers are not eligible for such consumer mediation.
• If no solution is reached and in accordance with Articles L. 152-1 and following of the Consumer Code, the User may resort to a consumer mediator or any alternative dispute resolution method for the amicable resolution of the dispute. The User agrees to inform Wiara Beauty without delay of this request. The solution proposed by the mediator or the mediation platform is not binding on the parties.
• In the absence of an amicable agreement, the dispute will be submitted to the competent courts under the conditions of ordinary law.

In case of a dispute between Wiara Beauty and the User, the User must:

• First, submit a written complaint to the customer service by email at: hello@iarabeauty.com.
• The European Commission has set up a dispute resolution platform to gather consumer complaints following an online purchase and forward them to the relevant national mediators. This platform is available here: http://ec.europa.eu/consumers/odr.